6E 310

6E 310

Time 5:00 AM
Pragathi Nagar, Hyderabad

I woke up early today, not with same peace that I wake up normally with. I slept with excitement in my mind and when I woke up, a feeling of tense and uneasiness added to that excitement. I was at my cousin's house and the time the level of this excitement reaches its peak was 4 hours and 30 minutes away.

Time 6:30 AM

JNTU, Hyderabad

I took my shower and got ready very slowly with out observing the time. When I noticed that it was already 6 AM, I started doing things in a hurry. I stepped out of my cousin's house very soon with a medium sized trolley suitcase and reached JNTU to catch the shuttle bus that is scheduled to start around 6.25 AM. I was just on time and it looked as if the bus driver was waiting for me. It was not a bus actually but a mini van and a few people were already in the bus. They stared at me when I boarded the bus and there was a clear message in those eyes "you stopped our bus and kept us waiting for 5min". My ego said "Cant they wait for 5min so that I will buy the ticket, tender the exact change to conductor and board the bus? No mistake from my side even though they look like that". The bus started while I took my seat near the window. Generally I will sleep or at least take short nap if I am going to travel for an hour and it is frequent that I will do this in morning times. But, my eyes were wide open today. No trace of dizziness.

Time 8:20 AM
Café Coffee Shop, Rajiv Gandhi International Airport, Hyderabad

I reached airport at 7.20AM and had been waiting there for both the flight and my friend who was going to meet me. I ordered a cappuccino for my self and called my friend to tell the location of our meet.
He came along with his family at 8:20 AM. Interesting point was that I met him personally for the first time.

Time 8.30 AM
Departure Terminal, RGIA

Yes, it's the departure terminal. And for the first time, I was going to board into an aero plane. No matter it's a domestic travel, I was going to travel by air. I was so much excited with a feeling of fear and tense as well. My friend, who accompanied me, was also taking the flight for the first time. We took suggestions from all the people who travelled by flight earlier and the process that had to be followed before boarding the flight. So we completed the theory part and ready for practical. We straight away went into the queue where we were issued boarding pass individually. Although it was necessary to have a quick check of details that were there on the boarding pass, I observed it for 5-7 minutes. I double checked everything and also bothered the ticket staff with my silly questions. Finally, I took the boarding pass and a picture of it too. And also I understood the place where we drop off the luggage other than hand bags is at the boarding pass counter itself. Wow..great findings.
I could see the hand baggage scan 50ft away from me. We went there and in few minutes the luggage scan was done. That's it!! Ready to board the flight. But still there was some time and we took a dosa for Rs 85 at Indian Paradise!!!

Time was running out very fast and we were now on our way the designated departure gate.


There was a direct tunnel like stand way into the flight (I don't know what that is called) and the excitement of my first flight travel made me walk quickly through it. I was on my feet in those moments.

A final check of boarding pass and the air hostess, who were looking, and dressed, pretty good, said "Hello, Good Morning".

Mine was a window seat and the right wing of the plane was seen outside the window. The excitement of entering the flight had lessened a bit but a new child of that started. The Take-Off Excitement!!

Time: 9.30 AM

Inside the flight 6E 310 on Land, Speed 10 KMPH

The air hostess and the captain were explaining about the safety precautions to be taken before the take-off. The flight slowly started to move towards the runway. I felt as if we were in an ac coach attached to a 2-bull cart. The plane stopped and outside the window, it was the run way. Suddenly the plane started, with high pick up speed that I waa forced to sit back. And it moved like a 150KMPH moving car and as if a high speed rocket engine was fixed to each bull. There were vibrations all over because of high speed road travel. In a split of a second, the plan tilted making an angle with the land and was already into the air. The land, roads and building started to look small from the window. My ears were closing because of changing height and in a few minutes the plane was at a good height. The land, building and routes below were visible like topping over a pizza.

Time 10.15 AM
Inside 6E 310, Approx 25 KM above sea level

The travel was smooth. Suddenly there were some shakes some times and I was looking down all the time from the window. I was curiously waiting for the plane to go above the clouds so that when I see down, it would look like a white rugged paper. Unfortunately, it was a very bright sunny day with a very low density of white clouds. The captain announced that we were going at 870 KMPH, 25KM above sea level and would reach Delhi approximately in another 90 minutes. Wow!! 870 KMPH and we had a feeling that we were hardly moving.

Time was around 11 AM and it's the time, I was on an ocean of clouds. A beautiful scenery outside and the camera grabbed it very decently. For some time, I was in a feeling that the plane was travelling on an ocean of milk. And far away, the blue sky appears to be meeting that ocean. It was wonderful natural scenery one should see in their life time.

Time 11.45 AM

Inside 6E 310, in air over Delhi

There was some delay for landing the flight because of unavailability of the run way and the flight was roaming in circles over the national capital.

There was an announcement again that the flight was going to land. Again the excitement started and this time, it's the excitement of plane landing. Slowly the objects on the ground were growing in size and the 3^rd dimension of the objects was then visible. As the plane decreased its altitude, it was then I came to know the speed with which we were travelling. It was then possible for assessing that because we could compare the moving plane speed with that of static land very clearly (Relative Speed, a bit of physics too..).

I was seeing the airport and the plane landed on the run way. The wheels of the plane touched the run way, bounced in to air and landed again. I was frightened because of the vibrations and shakes that we felt during the landing. But it was a safe landing and again the rocket engines of the bulls are removed. The plane moved slowly towards the arrival terminal.

Overall it was a very nice experience and the excitement was not there when I came back from Delhi to Hyderabad. First flight experience should always be documented ;-).

The day blurred images matched..

When I was 13 years old, in 1998, we went on a trip to Visakhapatnam, a beach city in Andhra Pradesh. In that holiday trip with my family, we visited several places including the harbour, sea shore and other tourist spots. One of the tourist spots was Kailashgiri which we reached in the evening. We reached there at around 5.30 or 6 PM when it was about to be dark.

Kailashgiri is a small hill located on the beach side of the city and on which very big idols of Lord Shiva and Goddess Parvathi have been constructed. The location will be cool in the evening because of the cool breeze from the sea and in the evenings it would be a great view of the entire city on one side and the sea on the other side separated by a golden line like beach.

After almost 11 years, I went to Visakhapatnam again on a trip along with my colleagues. The main reason behind this trip however was a marriage of one of my project mates. So we thought it would be better to go on a 2 day trip as it was a weekend. I still remembered some of the scenic places of Kailashgiri but my memory was not so great that I could remember everything.

I had some memories of my previous visit to Kailashgiri in my mind. Of course, people might call them memories but I call them as images taken by my eye and stored in my mind. I feel that is not a bad comparison because we would normally take pictures or photographs of special occasions in a camera and store it in an album. So after 11 years, I could hardly recollect all my images (memories) from my mind and each image is so blurred and was not clear in my mind. As it is a long time, when I entered Visakhapatnam, I was very much looking forward for making those old and blurred images(memories) to be clear and replaced again.

So, on the day of our arrival to Vizag, another name for Visakhapatnam, we planned for a city tour. I am much excited to go and see every spot and recollect everything and replace all my blurred images with fresh ones. We went for a boat ride in the sea, visited Sub marine museum, fishing harbor and then to Rishikonda beach where we enjoyed a lot in the sea. Everyone was enjoying in the sea waters and tides except one......ME.

Unfortunately, when I entered the sea waters, the sea took away my spectacles. I was damn angry about me. Why did not I put them somewhere before entering into water? I searched for my glasses amidst enjoying in the water, all the time we were there but there was no use. I could not find them. There were many thoughts running in my mind. How could I attend the marriage tomorrow? How could I see the rest of the places? How would I be going to manage without taking any body's help?

I was disappointed and decided to have new glasses as soon as we reach the city from the beach if they will be made ready. On the way, we stopped to visit Kailashgiri, one of my favorite spots and I was very much interested to visit to. Coincidentally, we reached Kailashgiri at the same time of my previous visit. But without my glasses, what would I see? I could not recognize the person who is at a distance greater than 5 feet. I could recognize the faces of any individual. Only thing I could say is there is someone over there. Everything is again a blur to me now in reality. Though I managed to see things with my digital camera, it is not that useful.

The blurred and unclear images of Kailashgiri in my mind now matched with the total real blur. I am unable to replace those images with the new ones because I lost my glasses in the sea. Poor me!! So the blurred images of Kailashgiri continued to stay mind now. This is my story of how I got blurred in my imagination and in reality as far as Vizag trip is concerned.

However later I managed to buy a pair of glasses for me on the same night and I am wearing them while writing this post and feeling when I would see Kailashgiri again!!!!

A Small Painting

I have completed the picture above using Microsoft Paint. (Picture Reference :: Another Poster). Also after doing necessary modifications, the above picture is transformed as below.

My Ideas for good GOVERNANCE

No one currently dares to think about entering into current days politics. Although some people have good aspirations to develop the country with the help of politics, the other politicians are making them corrupt and almost everything is now polluted and corrupted in the country. This comment does not require any proof as everyone is watching news and are reading daily news papers. If the discussion goes on like this, it would become a very good topic to discuss without yielding any useful conclusion.
But as a citizen of India, I would always love to see some development going on somewhere. The success is without corruption, without any black money circulation, without wrong bill and wrong proof submission. But it has become very rare for a common man to see these things and if something happens like that it is really a magic, surprise and wonder to the people of India. It is like as if someone saw flying plates and UFOs in the sky. I feel it is the responsibility of the people while utilizing their right to vote. They should vote to the people whom they believe that the candidate would do some development to the constituency. But this won't happen as corruption starts here at election campaigns where the leaders start distributing money and liquor etc to the illiterates and low class people. This is the starting point of corruption and it continues until the next election. Again after 5 yrs, this cycle continues. So the starting point of corruption is in the hands of people and I would say that the common man is responsible for country to be like this currently.
My ideas for very good governance that leads to very fast development assume the following points

• The government strictly implements the below ideas and no one should change the rules and the CM is basically very educated, disciplined, strict and legal.
• I assume that the government starts at least one or 2 services below legally with full intention of doing good to the public. The others would automatically start to inculcate. The 'bad' tree grew till now because of a bad seed. These ideas are good seeds and I believe they would surely grow in to a 'good' tree.
• People would actively participate in the idea and implementation
• It is always impossible to implement good without discipline and strictness
• All the strictness and discipline is because it is assumed that people lost confidence and belief on the government, politicians etc and no one is perfect these days.
• I am also assuming that the ACB (Anti Corruption Bureau) is basically not corrupted and the ACB officials do work without corruption and with full enthusiasm. If not under job pressures, they would have brought so many 'black' politicians into light.
• I know if the ideas are started to get implemented, it is difficult as we would be facing many political, geographical, religion related problems but I strongly believe they are not completely irresolvable when your aim is development. They can be managed and resolved at each stage.
• Most of my ideas given below are meant to be implemented and explained keeping in mind that the geographical granule considered is a State but not a mandal or a district or country.
• After reading this entire document, someone can ask me "You explained these many methods and are criticizing the government. Why can't you take the problem on to your shoulders and fight against this?" My answer to this is "Yes, it is exactly what I did. I understood the problem and that's why I proposed the concept. And it should be collective effort of every one to fight against this."

The following are some ideas which would surely lead to development and develop a corruption less and black money less society.
Ideas
The basic idea is to make all the government processes centrally computerized and no pen or paper is to be used. I have this idea when I started my career as a software engineer but some time later I came to know this point has already been quoted by Nandan Nilekani.
Implementing strict attendance rules to the government employees and taking necessary action for any rule breaks.
The most important action that needs to be taken immediately is to remove the human intervention between the common man (we can say Government's customers) and the government employees. This would surely at least remove 95% of corruption all over. Some points on 'How' to do this are explained later on.
Whatever the major project/program/scheme/developments to the public introduced by the government that has more than Rs 1 crore budget allotted to them, should be publicized and all the transactions should be made transparent. That is all the money related transactions should be made available to the public and should be made transparent. Suppose a project takes 2 crore rupees of money, open a bank account for that and provide the account credentials open to the public (only read permissions) so that public can check every transaction. Whatever be the transaction that is made from that particular account, it should be remarked with the reason behind the transaction. All the bills and required proofs should be made open to the public and press as open proofs. This always builds the confidentiality on the government. I bet government would never take this initiative and it will surely surprise me if any of the governments till now took such initiative. If there are any concerns in implementing this initiative they should find other steps of resolution rather than not implementing this step. This would surely stop the black money circulation as well. I am really surprised to come to know that the current Indian black money levels at Swiss bank only are about Rs. 74 Lakh Crores.
As mentioned above all the direct interaction between the government officials whether it is RTO or registrars or police or whoever it may be, should be minimized. Take either the help of computers or take the help of anti corruption bureau by giving them more powers to act as third parties to act between the people who want to take the government service and the government employees. This action of putting some third parties between government officials and the people can also be outsourced to some external bodies established especially for this work. This creates employment as well. But this would not decrease the relation between the government and the people; in fact, increases the belief on the government as they are trying to prevent corruption.
Let me think in the bad politician's way and selfish manner. If I am running the government (take the present scenario) I would think like this (considering I am the current CM). "My opposition ate lot of people's money and land. And tomorrow after 5 years, I may not again become the CM or our party might not rule the state again. So let me make money as much as I can. Let me collect lands as much as I can. Let me make corruption as much as I can and let me cross my opposition's level of corruption during their tenure". Now, after the election the opposition rules the state and think in the same lines again. So finally the politicians and their families are becoming richer and richer and the common man is staying at his own economic level all through his life and continues paying taxes (feeding the bad politicians). Now my question is why can't they make win-win situation? I mean, Ok let them swallow some people's money and satisfy their thirst and do some good work like this of providing basic commodities and services to people. So automatically people start believing you and next time they will make you stand and again do some corruption & do development as well. You will be the permanent ruling party and you would be keeping on getting the black money. We as people will excuse the government if they do corruption but will always blame you(government) if you do corruption at the cost of development. This way of doing some good in bad is still very much better than that of all bad, at least now as after 61 years of the development that in terms of providing basic amenities like housing, clothing, healthy food, education, health, water, power etc being this much rich in natural resources and talent, is an offence that is worth punishable if there exists any punishment greater than death sentence. We are seeing a 10 year development in 61 years of independence. Sometimes I feel if British had ruled this country another 20 years, we would have become a well developed country by now. I don't know why the competition in earning black money is not shown in providing real development. They would introduce welfare schemes and very less amount of people would get benefited. Schemes should be something which solves the problems that are there in every class of people. Specialized schemes for specialized problems/classes of people is not shown anywhere.
There is also one important point that people should remember. It is not possible for the government, always, to approach you to solve your needs. We would always here some welfare schemes like "The Government approaching the people to serve them" which would never give a success always. The people should also go to the government and demand whatever they want. It is their right and responsibility. But most of the people might ask where to go and whom to ask for small problems. So we would adjust our selves. Why should we adjust? 'Adjusting' is one of the historical mistakes that we people are committing; other important historical mistakes being most populous, being illiterates etc.
Thus to implement such a good, disciplined & developed society I have an idea, as a software engineer, which integrates most of above ideas and implements in a single run. This would however require some time to materialize and would surely be a big success if given enough publicity. The government which implements this would surely, I believe is going to rule the state/country for long time unless they make a mistake.
Implementing ITIL standards and processes, treating Society and people as infrastructure – Utilizing E-governance and E-government to the fullest
For most of the people reading this article ITIL might be a new term. You can get complete information on ITIL (Information Technology Infrastructure Library) standards and processes over the Internet. The main concept behind these standards is to provide set of service support processes by managing and maintaining IT infrastructure of a company/corporation. The library is a collection of best standards for providing such services. Several management processes like Service desk, incident management, change management, problem management, configuration management, release management etc are part of these standards which I would not like to explain and go away into the technical details as if this is an ITIL article. The only reason I wanted to coin the term ITIL here is because I have got the below explained idea as I have worked on ITIL based support processes. As government is the biggest support provider to the people, I thought why the government can't implement these ideas with respect to people. Why can't the people be treated as infrastructure of the society (similar to IT infrastructure in ITIL) and follow the similar support processes in order to solve all the problems we have? The question made me think of the following idea. I am sure this is going to help but I am not sure about

1. How many of these are implemented?
2. Is this already implemented? (I bet not)
3. How many people have already suggested the similar idea or individual parts of the concept? (I came to know about some)
4. Why is this not implemented if someone proposed it?

I don't want to answer all the above questions but I would like to tell something about a beautiful concept which is well framed and implemented but not being used to its full extent i.e., E-governance.
As per one definition, E-Governance is a process of reform in the way Governments work, share information, engage citizens and deliver services to external and internal clients for the benefit of both government and the clients that they serve. The use of information and communication technologies in public administrations combined with organizational change and new skills in order to improve public services and democratic processes and strengthen support to public policies. There are some other terms like Right to Information act 2005, PPP, delivery models like GTC, GTB etc related to this but I don't want to go in much detail about them.
My concept of providing public services like the following provided by the government are all should be brought under one roof.

• Land Revenue
• Transport Related (license, permits and registrations)
• Public distribution services
• Utility bill payments
• Information about all government welfare schemes to different classes of people categorically
• Municipal services
• All common public requests
• Comments
• Feedbacks
• Suggestions
• Housing services
• Agriculture related services
• Youth services
• Animal Husbandry
• Excise and Taxation
• Education and Training related
• Labor and employment related
• Small savings related
• Others

Existing e-Governance portals
If you have seen websites like http://suwidha.nic.in/ and http://esevaonline.com/, they are providing good services to the people. But what is the index that these are maximum utilized by the people? The rating 'utilization targets' is very low, I believe, when compared to traditional and conventional methods of utilization of government's services by the people. People are more inclined towards doing things manually rather than believing IT and websites. Why?
'Suwidha'is an online portal by Government of Punjab for providing e-services to the citizens and 'e-Seva' is another similar portal that provides services by the government of Andhra Pradesh for providing services to citizens. But these portals mostly provide information on 'How' to utilize government's services but not provide services directly online. There are many processes that can be made online/computerized/self-serviced and several others which need direct interaction between citizens utilizing services and government officials, can be modified so that the interaction is avoided or monitored. But this is not happening. Also there is no belief and confidence in people that if you utilize any existing services in these portals today, tomorrow they will again say that is not valid and you should not do like this.
Also for your information there is one good website which provides ONLY information http://www.india.gov.in/ .
Thus these "information providing" portals are very less utilized and many people does not require all this information except for exam writing purposes and for general knowledge.
Necessity and Design of a new portal – that can provide a change

Thus I feel there is a requirement for an integrated portal that provides all the services, information and take suggestions & feedbacks from, the citizens. I am listing down all the points related to such a portal that provides services.

• The government forms a special body for maintenance of the portal under the IT department of the government. This team is structurally big as it deals with the portal that is being accessed by the complete state.
• The development of the portal should be given to a well qualified software developing company in order to have quality. The contract should be made in such a way that the company provides and acts a third level support when the government's portal team fails in resolving an issue.
• The government should also form a call center namely "Government's Service Desk (GSD)" and the team selected for this service desk should have all the knowledge about government's services and can give information about every action/utility in the portal.
• All the service processes of each department should be computerized and very well organized as per process internally and should be transparent or linked to any other department unless it is there in the process.
• The access to this portal is provided to each and every citizen of the state or can be provided in groups as in the cases of families or charities or old age homes etc. Each and every citizen irrespective of any criteria should be given a unique identity number. This is called National Personal Identity Number (NPIN). This concept is not new and is already being followed in many other countries. This can also be termed as "Social Security Number" or "National Citizen ID". This concept is also being supported and addressed by Dr. APJ Abdul Kalam in one of his speeches and in National Campaign for Eradication of Terrorism (NCET). In his words "Implement National Citizen ID card for all the transactions with the Government services, Business services and private services at the earliest". The ID should be given personally based on several factors and all the details with respect to each ID should be stored in a database. To be clearer, at the end of this task, you will have a database that contains as many ids as the population of a state. You will also have all the information like who is the son of whom and the current address along with permanent address etc. So if you know any NPIN, then it is possible for the portal admins and government to track out complete history of the individual. Based on the NPINs each citizen is provided with a password and the user should use these credentials to logon to the portal for getting serviced by the government. I know it is a very difficult task but to remove this "bad" tree which has its roots many hundreds of feet down into the society, we have to take up this difficult step. After all, population explosion is the parent of all the problems in the country and we have to bear with it.
• All the above information can be well utilized by literates who can access the portals on their own through different ways but illiterates will have a problem of how to use the portal and how to access it. To solve this problem, there are a couple of methods. One is to use the GSD, by giving a call to them and provide their NPIN and can get the required service done. The other is to use the kiosk centers maintained by the portal team at different place mainly at places where illiteracy is more.
• Issuing NPINs should start right away from cities and should expand to districts, towns and villages. As this process takes longer time to complete, it should be done with greater effort and force. Brainstorming by big heads in the government will result in deciding on the process of how to assign NPINs.
• Publicity is an important criterion for the successful working of the portal. This should be publicized from the point of concept creation and start of implementation, in every nuke and corner of a state through every means describing the advantages.
• The process of how this portal is the most important aspect. I will explain this taking an example. Consider license issuing mechanism in transport department. A person named X wants to have his car license issued. He has a NPIN/password issued to him. Normally the process is to take the LLR first and then after 1 month the original license by showing his driving skills in front of the break inspector. For this X logs on to the portal and selects the 'License Issue' under Services -> Transport Department hierarchy. He selects the option for booking slot for LLR exam on particular day and time. He will be acknowledged with a ticket reference number. In the background, a ticket will be created automatically with all the required information and will be dispatched to the appropriate RTA officer in the location. The RTA officer should acknowledge the ticket with the help of the ticketing tool. On the booked day, X approaches the portal kiosk and attends the exam. If he completes the exam, the ticket will be updated automatically with success or failure and the next course of action. From the user perspective, the ticket looks as if it's a service request and from the RTA officer's perspective it looks like a ticket on which he should respond within the agreed levels of SLAs (Service Level Agreements). If the RTA officer does not respond in time or does not acknowledge the ticket at each step, he is said to cross the SLA and action point is noted automatically against the RTA officer. After 1 month, X goes to the test ground by booking the slot and when he gets his turn, (system displays his name to start) he would start driving. The inspector on the other hand would always be standing in front of a camera and the camera should be placed so that the driving path should be covered in the video so that when X drives along the path, there is a proof that he drove the car and also there is no interaction or talks etc between X and the break inspector. The break inspector instantaneously updates the ticket and the ticket would be dispatched to the license generating queue from generation of license and posting it to the user's address. Consider a scenario where X drove the car well but he was rejected and asked to again perform later, he can update the ticket explaining his grievance and can escalate it to higher official with the help of GSD. On the whole, this particular ticket of issuing license to X is to resolve within agreed levels of times called SLAs and also there is an SLA for each queue or officer to respond. Any excessive deviations from SLAs would result in severe punishable actions against the government employees. Thus this would create a win-win situation.
• Thus all the government service process which requires no direct intervention with the government officials can be designed to be made online. And all the service process that requires direct contact between government officials and public can be monitored using cameras etc so that the work gets done.
• In most of the processes, the person X requires to submit certain proofs such as address proof, identity proof etc and these need not be handed over directly to the government officials. Drop boxes can be arranged in front of every government office so that the packet that contains all the required documents for the specified request can be dropped mentioning the ticket number. At the end of the day, a person collects all such received packets and correlates them to the corresponding ticket and finally acknowledges the ticket.
• Also care should be taken that while assigning the NPINs to each individual. It should be seen that the details of particular individual are collected at very high granularity. What are the services that a particular individual has already been provided by the government, his/her photo, photo copies of educational qualifications, what welfare schemes can he be covered under etc should be collected at the time of assigning NPIN for future use.
• Thus by this point of time, one should get an idea about the portal and should have understood that NPINs and ticket/service request numbers are important for the successful implementation of the idea.
• Going further into details, consider another scenario. For example, a street light has aged out and should be replaced. The municipality people will normally come for round checks (assuming) for every 1 week and in the worst case, there is a probability that there is no street light for 1 week. If this is causing huge inconvenience to the public, who should hold the responsibility? Is it the government? Is it the municipality? Is it the public? This portal gives a solution for such scenarios. Using the complaint feature of the portal, a person X who is a resident of the street logs a complaint. This complaint is recorded as an incident (complaint) with a ticket number and is assigned to the respective department of the municipality. The concerned officer raises a change (Request for Change) based on the incident received to change the bulb. When the change is done, he closes the change and at each step an update is given in the incident. Once the change is complete, and if the service is satisfactory, the incident would also be closed by X. Else it can be escalated. As mentioned, each and every such request/complaint/feedback/suggestions/tickets are strictly monitored for satisfactory SLAs and if any SLA breaches happen, strict action should be taken against the concerned individual. After all, governments are for the people. Thus as mentioned above, this requires a separate wing in the IT department of the government. This portal team should know each and every point about the government, its contacts, its structure, and its procedures and should be having higher levels of control to take necessary actions against every misleading activity by any one or SLA breaching by an officer.
• Feedbacks about the system should be taken with the help of surveys and probing questions etc regularly and necessary changes should be made to the processes and systems.
• Integration of the service flow will always help us in getting analysis, reports in different views in a very fast manner. Every variable can be easily analyzed and necessary action can be taken.
• Unlike the current grievance recording sections of various government websites where they are not at all cared to be taken into consideration, the grievance section of this portal is backed up by the concept of SLA and punishments. So everything is acknowledged and the response to the public will be good.
• There will surely be protests from the government employees regarding several aspects because of the discipline and strictness in the implementation. It should be left to them to work in this environment and work with real motto of serving the public or just leave the job.
• There will obviously be more and more service requests and complaints as time progresses when the portal gets fully publicized and popularized, which the current strength of the government employees cannot handle. So there is a need for new recruitments. Thus the employee levels in the government sector automatically increases.

BIG Doubt
I have explained lot of things and implementations in the post but now I am getting a doubt whether any government dares to implement this idea? I know there are lot other concerns that I left out in this article but sitting together with the learned and with days of brainstorming, all of them can be sorted out for sure. But I seriously bet if any government going to implement this. I don't know and I am not sure but I can say one thing. If any government starts implementing this, I am sure that they will rule the state for longer times, if properly implemented and utilized.
Properties & Advantages

1. This is 24*7*365 portal along with the service desk. So public can login at any time and submit their request to the respective departments.
2. Each request can be processed speedily when compared to conventional service provisions.
3. This puts an end to the Corruption, bribery and black money.
4. Improves security of the nation because of the NPIN
5. Employment levels increase and attraction towards government jobs in the youth.
6. The bad dies and the good cherish.
7. Proper circulation of money and this improves economical aspects of the state. More people will be crossing the poverty line towards positive side.
8. I agree it's a bit costly and more difficult to implement initially but once done, it has more and more long term benefits for the future citizens.
9. Public issues and problems can be resolved efficiently
10. Grievances to be handled efficiently
11. Confidence towards government gets increased in the public along with a good opinion.
12. All this is going to happen when there are more decent and educated in the people forming the government.

I don't want to conclude this document in any way. There is lot to be developed and lot to be done to the society by everyone. :-) By the way I would suggest the name of the portal as "SAMAJA SEVA"

My Favorite Movie Dialogues

The following are some of my favorite dialogues and will update them whenever I like more. I have tried to provide the English translation as well but not sure how successful I am in carrying out the feel in those sentences. Your suggestions and comments are welcome.

Athadu (Telugu)

The dialogues in the movie were by Trivikram Srinivas, a famous Telugu dialogue writer known for his punch dialogues. He isthe director of this movie as well.

The dialogue is in climax of the movie. The situation is that the hero's best friend betrays him and finally becomes the villain. The hero comes to know that his friend betrayed him in the climax and fights with him.

"Manalni champalanukunaevallani champatam yuddham" (Killing those who want to kill you is war)

"Manalni kavalani anukuvallani champatam mosam" (Killing those who are your friends is betrayal)

"Manalni mosam chesinavallani champtam nyayam" (Killing those who betrayed you is justice)

"Nuvvu mosam chesavu…nenu nyayam chesthanu" (You betrayed me..I will do the justice to you)

Manmadhudu (Telugu)

"Devudu chaala durmargudu...kallu unnai ani santhoshinchaelopalae kanneellu unnayani gurthuchesthdu..." (God is merciless...he will make you remember about tears just when you feel happy that you have eyes)

Favorite Lyrics… (Updated – 28 June 2010)

The following are some of my favorite lyrics In Telugu and Hindi. For most of the lyrics in Telugu, I tried to translate the sentence into English, LITERALLY. I have tried to carry the meaning, feel and sense behind those lines in Telugu but might not be completely successful. For some people, this translation might seem to be very comic. Please suggest me, with your complete poetic mind, so that I could carry the feel in the Telugu lyrics while translating it into English. Also suggest me if I am wrong or require some changes. I am also not sure if I am violating any copyrights :P.
I will keep on updating this post whenever I would listen to some beautiful lyrics.
Krishnam Vande Jagadgurum(Telugu)
This is difficult to translate in English :)

జరుగుతున్నదీ జగన్నాటకం ...
జరుగుతున్నదీ జగన్నాటకం ...
పురాతనపు పురాణ వర్ణన పైకి కనబడుతున్న కధనం
నిత్య జీవన సత్యమని భాగవత లీలల అంతరార్ధం 
జరుగుతున్నది జగన్నాటకం ...
జరుగుతున్నది జగన్నాటకం ...

చెలియలి కట్టను తెంచుకుని 
విలయము విజృంభించునని 
ధర్మ మూలమే మరచిన జగతిని 
యుగాంతమెదురై ముంచునని
సత్యవ్రతునకు సాక్షాత్కరించి 
సృష్టి రక్షణకు చేయూతనిచ్చి
నావగ త్రోవను చూపిన మత్స్యం 
కాల గతిని సవరించిన సాక్ష్యం 

చేయదలచిన మహత్కార్యము మోయజాలని భారమైతే 
పొందగోరిన దందలేని నిరాశతో అణగారి పోతే 
బుసలు కొట్టే అసహనపు నిట్టూర్పు సెగలకు నీరసించక
ఓటమిని ఓడించగలిగిన ఓరిమే కూర్మమన్నది 
క్షీర సాగర మధన మర్మం

ఉనికిని నిలిపే ఇలను కడలి లో కలుపగ ఉరికే ఉన్మాదమ్మును
కరాళదంస్ట్రుల కుళ్ళగించి ఈ ధరాతలమ్మును ఉద్ధరించగల 
దీరోద్ధతి రణ హుంకారం ఆది వరాహపు ఆకారం 

ఏడీ ఎక్కడ రా నీ హరి దాక్కున్నాడేరా 
భయపడి బయటకు రమ్మనరా
ఎదుటపడి నన్ను గెలవగాలడా బలపడి 

నువు నిలిచిన ఈ నేలని అడుగు 
నీ నాడుల జీవ జలమ్ముని అడుగు
నీ నెత్తుటి వెచ్చదనాన్నడుగు 
నీ ఊపిరి లో గాలిని అడుగు 
నీ అడుగులో ఆకాశాన్నడుగు 
నీలో నరుని హరిని కలుపు
నీవే నరహరి వని నువు తెలుపు 

ఉన్మత్త మాతంగ భంగి కాటుక విధతి 
మంత్రు సంగాతమీ ధృడమి విడమీ జగతి 
అహము రధమై ఎదిగే అవనికిదే అస నిహతి 

ఆకతాయుల నిహతి అనివార్యమౌ నియతి 
శిత హస్తి హత మస్తకాది నఖసమకాసియో 
కౄరాసి క్రోసి హృతదాయదంస్ట్రుల ద్రోసి వసి చేయ మహిత యజ్ఞం

అమేయమనూహ్యమనంత విశ్వం
ఆ బ్రహ్మాండపు  సూక్ష్మ స్వరూపం ... ఈ మానుష రూపం
కుబ్జాకృతిగా బుద్ధిని భ్రమింప చేసే ... అల్ప ప్రమాణం
ముజ్జగాలనూ మూడడుగులతో కొలిచే ... త్రైవిక్రమ విస్తరణం

జరుగుతున్నదీ జగన్నాటకం ... జగ జగ జగ జగమే నాటకం 
జరుగుతున్నదీ జగన్నాటకం ... జగ జగ జగ జగమే నాటకం

పాపపు తరువై పుడమికి బరువై 
పెరిగిన ధర్మగ్యానికి పెరుగక
పరశురాముడై భయద భీముడై
పరశురాముడై భయద భీముడై
ధర్మాగ్రహ నిగ్రహుడై 
నిలచిన శౌత్రియ క్షత్రియ తత్వమే భార్గవుడు 

ఏ మహిమలూ లేక ఏ మాయలూ లేక
నమ్మశక్యము గాని ఏ మర్మమూ లేక 
మనిషి గానే పుట్టి మనిషి గానే బ్రతికి 
మహిత చరితగ మహిని మిగలగలిగే మనికి 
సాధ్యమేనని పరంధాముడే రాముడై ఇలలోన నిలచె 

ఇన్ని రీతులుగా ఇన్నిన్ని పాత్రలుగా 
నిన్ను నీకే నూత్నపరిచితునిగా 
దర్శింప చేయగల జ్ఞాన దర్పణము
కృష్ణావతారమే సృస్ట్యావరణతరణము 

అణిమగా మహిమగా గరిమగా లఘిమగా 
ప్రాప్తిగా ప్రాగామ్యవర్తిగా
ఈశత్వముగా వశిత్వమ్ముగా 
నీ లోని అష్ట సిద్ధులూ నీకు తన్బట్టగా 
స్వస్వరూపమే విశ్వరూపమ్ముగా ....

నరుని లోపలి పరుని పై దృష్టి పరుపగా 
తల వంచి కైమోడ్చి సిష్యుడవు నీవైతే 
నీ ఆర్తి కడతేర్చు ఆచార్యుడవు నీవే 

వందే కృష్ణం జగద్గురుం ...
వందే కృష్ణం జగద్గురుం ...
కృష్ణం వందే జగద్గురుం ...
కృష్ణం వందే జగద్గురుం ...
వందే కృష్ణం జగద్గురుం ...
వందే కృష్ణం జగద్గురుం ...
కృష్ణం వందే జగద్గురుం ...
కృష్ణం వందే జగద్గురుం ...
కృష్ణం వందే జగద్గురుం !

Vedam(Telugu)
(Good One…)
Prathi Nimisham Prathi Nimisham Adugese Mundalochisthu..
Prathi Nimisham Prathi Nimisham Alochanalaku Kallem Vesthu..
Prathi Nimisham Prathi Nimisham Adugese Mundalochisthu..
Prathi Nimisham Prathi Nimisham Alochanalaku Kallem Vesthu..
Prathi Udayam Kala Karigina    (Although dreams melt down every morning..)
Nijameduruga Nilabaduthunna    (Although truth stands in front of you..)
Manishi Manishiga Jeevisthe    (If man lives like a man….)
Manishini Manishiga Jeevinchanisthe   (and make others live like humans..)
Vedam.. Vedam.. Vedam..mm.. Vedam…
Vedam.. (Ye..ye.ye..Vedam..) Vedam.. Vedam.. Vedam…
Vedam.. (Ye..ye.ye..yeye..Vedam..) Vedam.. Vedam.. Vedam…
Prathi Nimisham Prathi Nimisham Adugese Mundalochisthu..
Prathi Nimisham Prathi Nimisham Alochanalaku Kallem Vesthu..

Jeans (Telugu)
(This song is sung in a situation where the hero has completely drowned in the ocean of love)
...........
...........
Bhuvilo Puttina Sthree landarilo needae needae andamataa... (You are the most beautiful lady born on this earth)
Anthati Andam Antha Okatai nannae champuta Ghoramataaaaa... (It is horrible to kill me with that whole divine beauty)
Priya Priya Champoddaee...
Navvee nannaee munchaddae....
...........
..........
Abhinandana (Telugu)
(The heroine marries some other guy in the movie after falling in love with the hero. The hero turns mad about her and sings this song in that sad mood. Beautiful lyrics by Athreya here and he is incomparable to anyone in describing the feelings of a disheartened lover. )
............
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Marupae Theliyani Naa Hrudayam (My heart did not know forgetting)
Thelisi Valachuta Tholi Neram (Knowing that, still, I loved you)
Andukae ee Gaayammm... (That is why I am wounded (my heart got wounded)(hurt))
Gaayannaina Maananeevu (You are not allowing the wound to get healed)
Hrudayaannaina Veedipovu (You are leaving my heart)
Kaalam Naku Saayam Raadu (Time is not helping me)
Maranam nannu Cheeraneedu (Death is not allowing me to reach it)
Pichivadini kaaneedu ahaha ohoho huuhhummm... (You are not allowing me to be mentally sick...)
...........
...........
Kalalaku Bhayapadi poyanu (I am now feared of dreams)
Niduraki dooram ayyanu (and lost my sleep)
Vedana paddaanuuu (I suffered a lot)
Swapanalaithae Kshanikalega (Dreams are momentary)
Satyalanni Narakaalega (Facts always hurt us)
Swapnam Satyamaithae Vintha (It is a wonder if dream becomes a fact)
Satyam Swapanamayyedunda (but can fact become a dream?)
Premakintha Balamunda ahaha ohoho huuhhummm... (Does love has the power to do it?)
..........
..........

Koncham Istam Koncham Kastam (Telugu)
(These are some inspiring lines in a very good song composed by Shanker-Ehsan-Loy)
..........
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Saripodoyi brathakatam..Nerchei Jeevinchatam... (It is not enough to live but should learn how to live)
Gamanam gamaninchatam ..Payanam lo Avasarammmm... (After all its necessary to observe your journey)
Chesei Santhakam Nadichae Kalapu nuditi paii (Put a signature on present's forehead)
Raasei Swagatham repati kalapupedavi paii (Write a welcome note on future's lips)
Panchei snehitham..kalam chadive pedavi paii
Fly High in the Skyy......
Egiraeee.....paikegirae
........
........
Taare Zameen Par (Hindi)
(Can anyone express the feelings of an 8 year old boy when his parents admit and leave him in a hostel, more deeply than this? Hats off to Prasoon Joshi)
Main Kabhi Batlata Nahin
Par Andhere Se Darta Hoon Main Maa
Yun To Main,Dikhlata Nahin
Teri Parwaah Karta Hoon Main Maa
Tujhe Sab Hain Pata, Hain Na Maa
Tujhe Sab Hain Pata,,Meri Maa
Bheed Mein Yun Na Chodo Mujhe
Ghar Laut Ke Bhi Aa Naa Paoon Maa
Bhej Na Itna Door Mujkko Tu
Yaad Bhi Tujhko Aa Naa Paoon Maa
Kya Itna Bura Hoon Main Maa
Kya Itna Bura Meri Maa
Jab Bhi Kabhi Papa Mujhe
Jo Zor Se Jhoola Jhulate Hain Maa
Meri Nazar Dhoondhe Tujhe
Sochu Yahi Tu Aa Ke Thaamegi Maa
Unse Main Yeh Kehta Nahin
Par Main Seham Jaata Hoon Maa
Chehre Pe Aana Deta Nahin
Dil Hi Dil Mein Ghabraata Hoon Maa
Tujhe Sab Hai Pata Hai Naa Maa
Tujhe Sab Hai Pata Meri Maa
Main Kabhi Batlata Nahin
Par Andhere Se Darta Hoon Main Maa
Yun To Main,Dikhlata Nahin
Teri Parwaah Karta Hoon Main Maa
Tujhe Sab Hain Pata, Hain Na Maa
Tujhe Sab Hain Pata,,Meri Maa
Rang De Basanti (Hindi)
(And again, one more from Prasoon Joshi explaining the dialogue between a mother and her son who died in a flight accident)
Luka Chuppi bahut huyi saamne aa ja naa
Kahan kahan dhoondha tujhe
thak gayi hai ab teri maa
Aaja saanjh hui mujhe teri fikar
Dhundhla gayi dekh meri nazar aa ja na (2)
Kya bataoon maa kahan hoon main
Yahan udney ko mere khula aasmaan hai
Tere kisson jaisa bhola salona
jahan hain yahan sapno vala
Meri patang ho befikar udd rahi hai maa
Dor koi loote nahin beech se kaate na
Aaja saanjh hui mujhe teri fikar
Dhundhla gayi dekh meri nazar aa ja na
Teri raah takey aankhiyaan
jaane kaisa kaisa hoye jiyaa (2)
Dhire dhire aangan utre andhera, mera deep kahan
Dhalke suraj kare ishara chanda tu hai kahan
Mere chanda tu hai kahan
Luka Chuppi bahut huyi saamne aa ja naa
Kahan kahan dhoondha tujhe thak gayi hai ab teri maa

Aaja saanjh hui mujhe teri fikar
Dhundhla gayi dekh meri nazar aa ja na (2)
kaise tujhko dikhaun yahaan hai kya
Maine jharne se paani maa tod ke piya hai
Guchcha guchcha kai khwabon ka uchal ke chuwa hai
Chaaya liya bhali dhoop yahaan hai
Naya naya sa hai roop yahan
Yahaan sab kuch hai maa phir bhi
lage bin tere mujhko akela
Aaja saanjh hui mujhe teri fikar
Dhundhla gayi dekh meri nazar aa ja na (3)
R O J A (Telugu)
(No one forgets this movie and the music. The lyrics are also excellent, especially this part where the hero is kidnapped and is now thinking about his beloved wife)
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GAALI NANNU TAAKINAA....NUVVU TAAKU GNAPAKAM (If this air touches me, I remember you)
GULAABEELU POOSINAA....CHILIPI NAVVU GNAPAKAM (If the roses blossom, I remember your smile) ALALU PONGI PARITHE....CHELIYA PALUKU GNAPAKAM (If the waves heave, I remember your words)
MEGHA MAALA SAAGITHE....MOHA KADALU GNAPAKAM (If the cloud chain passes by, I remember our romantic stories)
MANASU LEKAPOTHE..MANISHI ENDUKANTA (If conscience/heart is not there, why to live)
NEEVU LEKAPOTHE..BATUKU DHANDAGANTA (If you are not there my life is waste)
KANIPINCHAVO ANDINCHAVO TODU (please come in front of me)
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CHELIYA CHENTA LEDULE CHALLA GAALI AAGIPO ("Oo Cool breeze, please stop, my female companion is not there)
MAMATA DOORAMAYENE...CHANDAMAMA DAAGIPO ("Oo Moon, please hide, my love is not there)
KURULA SIRULU LEVULE...POOLA VANAM VAADIPO ("Oo flower garden, please wither, the fortune of the curls is not
there) TODU LEDU GAGANAMA...CHUKKA LAGA RAALIPO ("Oo Sky, please fall like a star, no companion is there)
MANASULONI MAATA AALAKINCVALEVA (Cant you hear the words in my heart?)
VEEDIPONI NEEDAI..NINNU CHERANEEVA (Why cant you make me irremovable shadow of yours?)
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Sainikudu (Telugu)
(Some inspiring lines from the song "BylaBylamo" composed by Harris Jeyraj)
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O my love maatatho ammai manasae gelichina (Although you won the heart of a lady with the word 'O my Love')
aa gelupae iddari madhyana... (That win is between the two)
O my friend maatatho andari manasulu gelavara (Try to win the hearts of all the people with the word 'O my friend')
aa gelupoka malupunu chupuraaa... (That win will give a turning point to your life)
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Na Autograph..Sweet Memories (Telugu)
(This is one of the most inspiring songs that I have ever heard. In the movie, heroine sings the song along with a band who are blind and playing the instruments. Very inspirational song)
mounam gaanE edagamani mokka neeku chebutundi (A plant will tell you to grow silently) edigina koddii odagamani ardhamandulO undi (The hidden meaning is to grow giving room and to move so as to accomodate)
apajayaalu kaligina chOTE gelupu pilupu vinipistundi (You will hear the word 'win' where there is the word 'lost')
aakulanni raalina chOTE kotta chiguru kanipistundi (You will see budding leaf where all the old leaves wither & fall)
dooramentO undani digulu paDaku nEstamaa ('O my friend don't fear if there is lot of distance) dariki chErchu daarulu kuuDaa unnaayigaa ( as There are always ways to cover up that distance)
bhaaramentO undani baadhapaDaku nEstamaa (Don't feel as if you are always unhappy) baadha venTa navvula panTa unTundigaa (There is always happiness after sadness)
saagara madhanam modalavaganE vishamE vachchindi (When the ocean was churned, we first got poison )
visugE chendaka kRushi chEstEnE amRutamicchindi (then only,We got 'amruth', after churning the ocean without any disgust)
avarOdhaala deevullo aananda nidhi unnadi (There is happiness in the islands of difficulties)
kashTaala vaaradhi daaTina vaariki sontamavutundi (You will get that when you cross the bridge of hindrances)
telusukunTe satyamidi (If you know, this is the truth)
talachukonTe saadhyamidi (If you are determined, it is possible)
chemaTa neeru chindagaa nuduTi raata maarchukO ..(Work hard to change whatever that is written on your forehead by the Lord) maarchalEnidEdii lEdani gurtunchukO ..(There is nothing that can't be changed) piDikilii biginchagaa chEti geeta maarchukO..(Hold your fist to change your palmistry) maaripOni kadhalE lEvani gamaninchukO..(There are no stories that can't be changed) tochinaTTugaa andari raatalu brahmE raastaaDu …(The Almighty will right your destiny at his will) nachchinaTTuga nee talaraatanu nuvvE raayaali..(You should change that as you like) nee dhairyaannE darSinchi daivaalE taladinchagaa ..(All the gods should praise you for your courage) nee aDugullo gudikaTTi swargaale tariyinchagaa..(The heaven should build a temple for the steps you took) nee sankalpaaniki aa vidhi saitam chEtulettaali..(The destiny should praise you for your determination) antulEni charitalaki aadi nuvvu kaavali..(You should be the beginning for a never ending history)..

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Magadheera(Telugu)
(This song (Panchadaara Bomma Bomma) is having most senstive lyrics among all the songs that I heard these days. Composed by Keeravani, the song is a conversation between the Hero and Herione where Hero asks the questions and heroine answers them. The lyrics are good from the start but I am only posting the second half. Nice one.)
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gaaali ninnutaakindi nela ninnu taakindi..nenu ninnu taakite tappaaa..(Both Air & Land touched you..Is it a mistake if I touch you?)
gaali voopiri ayyindi nela nannu nadipindi..emitanta neelo adi goppa..(Air gives me breath and land made me walk ..Whats the greateness in you?)
velugu ninnu taakindi chinuku kooda taakindi..pakshapaatamenduku napaina..(Both Light and Rain drops touched you..But not me..Why are showing partiality towards them?)
velugu daarichupindi..chinuku laala posindi..vaatithoti polika neekela..(Light showed me the way..Enjoyed my bath in rain..Why do you compare yourself with them?)
avi batikunnapude todavutaayamma..nee chitilo todai nenostanamma..(They will be with you when you are alive..I will be with you even when you are cremated and after your death)
ninnu pondetanduke puttane gumma..nuvvu andakapote vruda e janma...(I am born for you and my life is nothing with out you..)
3 Idiots(Hindi)
Saari Umr Hum Mar Mar ke jee liye
Ek pal to ab humein Jeene Do Jeene do
Saari Umr Hum Mar Mar ke jee liye
Ek pal to ab humein Jeene Do Jeene do
Saari Umr Hum Mar Mar ke jee liye
Ek pal to ab humein Jeene Do Jeene do
Na Na NA Na Na NA
Na Na NA Na Na NA
Give me some Sunshine
give me some rain
Give me another chance
I wanna grow up once again
Give me some Sunshine
give me some rain
Give me another chance
wana grow up once again
Kandhon ko kitabon
Ke bojh ne jhukaya
Rishvat dena to khud
Papa ne sikhya
99% marks laaoge to
ghadi varna chadi
Likh likh pada
hatheli par
Alpha beta gamma ka chaala
Concentrated H2so4
Ne Poora Poora bachpan jala daala
Bachpan to gaya Jawani bhi gayi
Ek pal To ab humein Jeen Do jeene do
Bachpan to gaya Jawani bhi gayi
Ek pal To ab humein Jeen Do jeene do
Saari Umr Hum Mar Mar ke jee liye
Ek pal to ab humein Jeene Do Jeene do
Na Na NA Na Na NA
Na Na NA Na Na NA
Give me some Sunshine
give me some rain
Give me another chance
wana grow up once again
Give me some Sunshine
give me some rain
Give me another chance
wana grow up once again
Na Na NA Na Na NA
Na Na NA Na Na NA

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